Refund & Cancellation Policy

If your mural arrives misprinted or damaged in transit, we'll fix it — either with a reprint or a full refund, your choice. Email us photos of the issue within 14 days of delivery, and we'll take it from there.

You can cancel free of charge within 12 hours of placing your order, before production has started. Email us as soon as possible and we'll cancel and refund it in full. Once production has started, an order can no longer be cancelled, because your mural has already begun being printed to your specific measurements.

As each mural is printed to order at your exact wall size, we're not able to accept returns for change of mind once production has started.

Nothing in this policy affects any statutory consumer-protection rights you have under the law of your country, which apply in addition to this policy.

Email support@canvasandwall.store with your order number, a description of the issue, and photos where relevant, and we'll respond with next steps.